The support line 179 is a national helpline which offers support and information about local social welfare services and other agencies. The support line operates on a 24/7 basis and is free of charge from both landline and mobile phones. This helpline also serves as a referral service for callers who require support. The support line 179 is also a national service for people who are in times of difficulty or crisis due to abuse. The service is run by a team of 12 full-time operators who have received professional training and are supervised and monitored by professional social workers who are also on-call on a 24/7 basis to guide and support the operators during difficult calls.